The player from Italy finds his bankonbet account inexplicably blocked, preventing him from accessing his winnings of €701 from playing slots. He requests assistance in withdrawing his funds.
Bankonbet Casino - Player’s account has been blocked.
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Bankonbet Casino
Safety Index:Very highCase summary
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3 days ago
Translation
Hi, my bankonbet account was inexplicably blocked a few days ago. I had €701 in it, which I won by playing my balance on slots. I would like the casino to let me withdraw my money.
I hope you can help me
Thank you
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear Spaffle,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
