Bananzia Casino - Player believes that their withdrawal has been delayed.

The website clearly states 3 days for verification and withdrawal yet here I am on day 3 with no sign of the withdrawal

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Dear Ggou,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ggou,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi no it hasn’t and it keeps on getting worse can you please help me, the latest is that my account yesterday was fully verified yet today I get an email saying I need to provide the source of funds bearing in mind I only deposited £70 to begin with

I was told via email that my account was fully verified and it showed it on the screen and now I just had to wait for my withdrawal yet today I get this email can you please help

Hi are you able to help me with this

And it still goes on I sent them 3 payslips and bank statements and explained that my payslips were passed protected and even sent them my password to open them , this morning yet another rejected as not in PDF format

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal? Please upload a screenshot of your withdrawal history directly to this thread.
• Could you also please share the results of the source of funds verification?

Thank you for your assistance.