Baloo.bet Casino - Player's withdrawal is significantly delayed.

I would like to submit a complaint regarding a significantly delayed withdrawal from Baloo.bet.

I submitted my first withdrawal request on 7 July 2026. The withdrawal remained pending for approximately 20 days and was eventually rejected on 27 July 2026.

The casino informed me that the withdrawal had been rejected due to technical issues on their side and instructed me to submit a new withdrawal request. I followed their instructions and submitted another withdrawal on 27 July 2026.

Unfortunately, this second withdrawal has still not been processed.

I have contacted the casino several times by email at vip@baloo.bet asking for an update. Each time, I received essentially the same response – that my case had been forwarded to the financial department. However, no actual progress has been made, and I have not received any specific explanation as to why the withdrawal is taking so long or when I can expect to receive my funds.

Therefore, although the current withdrawal request formally dates from 27 July, I have effectively been waiting for the same payment since 7 July 2026. The first request was cancelled by the casino itself due to a technical issue, after which I immediately followed their instructions and submitted the withdrawal again.

I would also like to provide some important context regarding my account and verification.

My account was fully verified a long time ago. In fact, I previously experienced significant difficulties with Baloo.bet during the verification and withdrawal process, which led me to submit a complaint against the casino here on Casino.Guru. After some time, that issue was successfully resolved and my funds were eventually paid out.

After the previous complaint had been resolved, I was convinced that there would be no further issues with my already verified account or with future withdrawals.

This is why I genuinely do not understand what the problem is this time. Baloo.bet has not informed me of any verification issue, investigation, account restriction, breach of the Terms and Conditions, or any other reason that would prevent my withdrawal from being processed.

My account remains open and fully accessible, and I continue to receive promotional offers from the casino on a daily basis. Despite this, my withdrawal remains pending, while every time I contact the casino I am simply told that the matter has been forwarded to the financial department, without any specific explanation or timeframe for payment.

I have attached screenshots showing the casino's explanation that the first withdrawal was rejected because of technical issues, and my communication with the casino.

For reference, below is the link to my previous Casino.Guru complaint against Baloo.bet, which was ultimately resolved and the funds were paid:

https://casino.guru/complaints/baloo-bet-casino-player-s-withdrawal-has-been-unjustifiably

I would therefore appreciate Casino.Guru's assistance in contacting Baloo.bet and helping me obtain my withdrawal. From my perspective, I have done everything requested by the casino, my account has been verified for a long time, and I have received no explanation for the current delay. I have effectively been waiting for the same payment since 7 July 2026, which is now more than a month.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your pending withdrawal?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Cryptocurrencies – this method has always worked without any issues at this casino.

It has been stuck on "Pending" since July 27, 2026, with no updates from support.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Tyraxxx,

My name is Jana, and I will be assisting you in addressing your complaint. I sincerely apologize for the inconvenience you have experienced with the delay in your withdrawal. Please know that I will reach out to the casino on your behalf and do my utmost to resolve this issue as swiftly as possible.

I would also like to invite a representative from Baloo.bet Casino to join this conversation to facilitate the resolution of your complaint.

Dear casino, could you please provide an explanation for the delay in processing the player's withdrawal?

Thank you in advance for your cooperation and for providing this information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Tyraxxx,

I hope this message finds you well. I have attempted to reach the casino multiple times regarding your issue, but unfortunately, I have not received a positive response. Regrettably, without their cooperation, there is limited action we can take. Consequently, I will need to categorize your complaint as "unresolved" in our system. I recognize that this may not be the resolution you were hoping for. However, I believe that the impact of unresolved complaints on their rating may prompt the casino to reassess their approach. Should they choose to respond, we will reopen the complaint and provide you with timely notifications via email.

In the meantime, I kindly suggest reaching out to the Anjouan Gaming Authority (as noted on the website) to file a complaint with them. The Gaming Authority has a broader range of tools and options available to assist players like yourself. If you require assistance with submitting your complaint or would like to share their response, please feel free to contact me at jana.k@casino.guru. I sincerely apologize for not being able to offer more assistance at this time.

Best regards,

Jana