Baloo.bet Casino - Player's withdrawal is delayed due to verification issue.

Hello there

I have a serious amount of 20000 in this casino

I won the at blackjack table

the gave me 2 withdrawals

and then asked me to send a photo that hold my drivers license and one sheet with the number of 2909. I believe for the authenticity

I am waiting 3 days now for verification

and they send me in live chat that they need 6-7 days for verification to see the authenticity of the player and it’s possible that be more days that this

who are the kidding ? Are they serious ? I made the account because it said that the casino has fast withdrawals

and now they can’t make a verification?

omg unbelievable

this is not normal

when will I make my withdrawals? When

thank you

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Dear AlexaSot,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you. In case there are any adverse developments regarding the verification, your account, or your payout, please let us know, and we'll intervene sooner.

Thank you in advance for your patience and understanding.

Best regards,

Tomas