Baloo.bet Casino - Player's account remains open despite closure requests.

Hello,

I've asked to close my account several times, but they keep my account open. Since the moment i've been asking to close it, i've lost a lot of money, maybe even more then € 10.000. But they keep my account open. I even have emails asking them to close my account, but they keep it open. I want my money i've deposit since back! Or at least a part of it.

Can you help me with this, and also with closing my account?

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila