Dear nirajtharu1439,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the deactivation of your account.
To help us understand the situation better, could you please provide answers to the following questions?
- What specific error message, if any, do you receive when trying to access your account?
- Have you received any communication from the casino after your account was deactivated?
- Could you please specify if you passed the full KYC verification?
- Was there any activity on your account that you believe may have led to its deactivation?
- What was the real-money balance in your account when the casino deactivated it?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Dear nirajtharu1439,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the deactivation of your account.
To help us understand the situation better, could you please provide answers to the following questions?
- What specific error message, if any, do you receive when trying to access your account?
- Have you received any communication from the casino after your account was deactivated?
- Could you please specify if you passed the full KYC verification?
- Was there any activity on your account that you believe may have led to its deactivation?
- What was the real-money balance in your account when the casino deactivated it?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika