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HomeComplaintsBABU88 Casino - Player’s account has been closed.

BABU88 Casino - Player’s account has been closed.

Closed
Our verdict

Player stopped responding

Amount: N$1,000

BABU88 Casino
Safety Index:High

Case summary

The player from Nepal requested the reactivation of his deactivated Babu88 account without providing a reason for the deactivation. The Complaints Team reached out for additional information to assist with the issue, but the player did not respond to the inquiries. As a result, the complaint was rejected due to insufficient information to proceed with the investigation.

Public
Public
9 months ago

My babu88 was deactivated please reactivate it

Public
Public
9 months ago

Dear nirajtharu1439,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the deactivation of your account.

To help us understand the situation better, could you please provide answers to the following questions?

  • What specific error message, if any, do you receive when trying to access your account?
  • Have you received any communication from the casino after your account was deactivated?
  • Could you please specify if you passed the full KYC verification?
  • Was there any activity on your account that you believe may have led to its deactivation?
  • What was the real-money balance in your account when the casino deactivated it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Public
Public
8 months ago

Dear nirajtharu1439,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
8 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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