B9Casino - Player’s account has been suspended and his withdrawal is delayed.

B9 Casino is a scam!

Firstly, you need to make x1 turnover before can fully withdraw.

After I hit the x1 turnover, they keep delay my withdrawal giving lots of excuse. I gave up and request for refund of my deposit. Empty promises and now suspend my account.

Dear Cbeee, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Terms and Conditions, and this is what I found: 

All deposits are required to meet at least 1(One) time the turnover amount of the deposit before any withdrawal are to be made. Example Deposit = SGD 100 turnover requirement = SGD 100 x 1 = SGD 100

It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend you contact the casino and follow the instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about additional information regarding the cost of transaction processing.  

Do I understand correctly that you finished wagering your deposit one time?

Have you passed the full KYC verification?

Could you please specify when exactly you submitted your withdrawal request?

Have you received any explanation from customer support as to why your account has been suspended?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Cbeee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.