AztecParadise Casino - Player's account has been closed.

I didn’t do anything wrong, but when I requested a withdrawal, I was asked to resubmit documents I had already provided. After submitting them again, my account was locked and I’m not getting any response.

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Dear tak123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• What specific verification documents were you asked to resubmit, and when did you initially provide them?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra