Awintura Casino - Player warns about delayed withdrawals and possible scam.

Be careful with this casino.

It forces you to bet twice the amount you deposit, and then to withdraw it you have to play it all on specific slot machines.

Once the abusive condition is met, they don't process the withdrawals and leave the balances available for gambling. It takes 104 days to process the withdrawals. Their excuse is to avoid upsetting the banks.

I activated my fraud insurance and reported them to the PDI. If I lose my money, I'm happy if no one else falls for that casino.

Be careful, they have policies that are being regulated but still in progress. Bad timing. They didn't even ask me for verification documents. I think that casino is a major scam. Don't play there.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots and communication with the casino to support your complaint with evidence? Send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon,

Could you please provide the profile ID or the current phone number/email address that you used during registration? Upon checking this email, we found an account that was blocked at your request due to self-exclusion related to gambling addiction. Could it be that you are referring to a different account?

Respond to the complaint.

point 1. Deposit and requirement to double the deposit.

Point 2, once folded, it must be played exclusively on machines that you define.

Point 3. 104 days to be able to make the withdrawal so as not to alert the banks that this is...

point 4. Balance available to play without immediate processing, not even 72 hours.

They have at least 5 of my emails, I only asked them to return my initial deposit.

I have all their rules where they say they are in the process of bidding in Chile.

They know what a safe casino does. Hold the funds until the last one is made.

They are an abusive, abusive, and untrustworthy casino.

Keep calling me a gambling addict. Do you have any psychiatric reports that prove it? We said that because we thought it would keep the fund going.

nor do they even have sequences of daily, weekly or monthly limits.

Please don't let anyone fall for this platform. It's very low-level, it'll be very difficult for you to withdraw your funds, and the probability of losing them is high if they make you bet twice, and then you have to bet it specifically on slots. In my country, that's called misappropriation of funds.

Another thing: 7 days to process a withdrawal, just process it and $5,000 every 30 days so as not to alert the banks… what kind of response is that?

Be careful with this page. Keep insulting me. They've already stolen a lot from me. Be careful, they also have a phone number in Chile that doesn't exist. Very few followers on Instagram.

They are not a reliable casino, they are abusive.

They still haven't answered me anything.

Thanks for your replies.

• Have you requested a self-exclusion due to gambling addiction in this casino, as the casino representative suggested earlier in this complaint thread?
• What is the basis you requested that your deposits be returned?
• Could you please share with me your emails sent to the casino in this matter? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I apologize for the inconvenience.

I requested self-exclusion because the casino is a scam. Not because of a gambling addiction. You think it's fair that they don't pay out $47,000 or pay out $5,000 every 30 days, and that in their responses they state it's so as not to alert the banks.

I've already activated my fraud insurance for improper retention of funds and filed a claim with the PDI. I hope no Chilean player falls for this abusive platform, which isn't licensed to operate in Chile. I've already checked everything out. Regarding the chats, I must have some in Word, plus the emails they've sent me. But I've already activated the law in my country, and I don't want to have any contact with the vulgarity at Awintura. They're thieves, abusive, and have policies that delay payments. What do you think about a withdrawal taking more than 7 days to process? And that they don't leave funds in safekeeping. Or that their policy states that customers deposit and want quick profits, and that's not right.

This is as far as I go, but I'll give them the worst propaganda I can, starting with television. Let no Chilean fall for it, and no, I'm not addicted to gambling. I thought if I told them that, they'd speed up the payments, but given their abusive conditions, they quickly closed the account. That was the only thing they did quickly.

Thanks for the explanation.

• Could you please explain what your balance was before your account was closed due to you requesting a self-exclusion?
• Does the casino withhold any withdrawable balance on your player's account?

Please let me know.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Alberto29,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas