The player from Chile is facing delays with his withdrawal requests, waiting over two weeks for an 80,000 CLP withdrawal, and receiving unsatisfactory responses after canceling it to attempt a smaller withdrawal of 50,000 CLP. He expresses frustration with the casino's unreliability and poor customer support.
Awintura Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 23h 8m 20s
Awintura Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
14 hours ago
Translation
I'd been waiting for over two weeks for an 80,000 CLP withdrawal and requested a cancellation to see if withdrawing a smaller amount would speed things up. But it seems the problem is they don't want to pay because now I've requested a 50,000 CLP withdrawal and they're still giving me the same default bot responses. They're unreliable, they don't meet their own deadlines, and their chat support is completely unsatisfactory. Without a doubt, this is the worst casino experience I've ever had.
Automatic translation:
Public
Public
51 minutes ago
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Public
Public
51 minutes ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite normal for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Additionally, I strongly advise you to refrain from cancelling your withdrawal request again, as this may lead to further delay in processing.
Thank you in advance for your reply.
Best regards,
Kristina
