Awintura Casino - Player’s withdrawal is delayed.

Me dirijo a ustedes para reclamar el pago de mi retiro pendiente por un monto total de ARS 200.000.

He cumplido con todos los requisitos exigidos por la plataforma y solicité el retiro de mis ganancias de forma correcta. Sin embargo, el retiro continúa figurando "en proceso" desde hace varios días, y cada vez que me comunico con el soporte recibo únicamente respuestas genéricas, sin una explicación concreta ni una fecha estimada para acreditar el dinero.

Solicito que procesen mi retiro de ARS 200.000 de manera inmediata o que me informen por escrito el motivo específico de la demora.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika