Awintura Casino - Player's withdrawal is delayed.

Yesterday, I deposited money into Awintura Casino, played and won, and made my withdrawal as required. To date, I still don't have the credit in my account. I received an email from the casino asking if I actually made the withdrawal. I'm concerned because I see this casino has many complaints precisely because it doesn't pay withdrawals.

I request urgent help

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Awintura Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Please specify if you used the same withdrawal method as you used for depositing.
• Have you confirmed your withdrawal request to the casino support?
• Is your withdrawal request shown as pending in your account? Can you please share the screenshot of your withdrawal?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Natalia, I'll answer your questions.

Use the same withdrawal method as when you deposited.

Please confirm my withdrawal request to casino support.

My withdrawal appears as pending in my account.

My earnings are real money, not bonuses.

I appreciate your help

Dear player, can you please share a screenshot of your pending withdrawal request? When exactly did you submit your request?

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. That’s why we usually advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Dear Karol_carvajal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Karol_carvajal,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia