The player from Chile is experiencing significant issues with his withdrawal request of CLP $1,324,000 made on February 14th, which has yet to be processed. He faces repeated demands for verification and documents, leading to frustration due to inconsistent responses from customer support.
Awintura Casino - Player’s withdrawal has been delayed and unresolved.
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Waiting for Casino Guru to reply
4d 19h 29m 13s
Awintura Casino
Safety Index:Very highCase summary
Discussion
Public
Public
4 days ago
Translation
On February 14th, I requested a withdrawal of CLP $1,324,000. To date, I have received absolutely nothing.
Since then, all they've done is repeatedly request verifications, documents, and more information, as if their goal is to indefinitely delay the process. Every time I inquire about the status of my withdrawal, they give me a different answer or change the supposed deposit date, demonstrating a complete lack of seriousness and commitment to their customers.
I've asked almost every day, and my experience with their support has been frustrating. Their online support doesn't provide real solutions, only generic answers that don't resolve the issue. It feels like they're just playing dumb while the money still hasn't arrived.
We're talking about more than 1.3 million pesos, money that belongs to me and that I requested to withdraw according to their own terms. The least one expects is transparency, adherence to deadlines, and a clear answer. However, so far I've only received evasive answers, changes of story, and zero concrete solutions.
I want to publicly denounce this situation because it's unacceptable to play with people's money. If there's a problem with the withdrawal, they should clearly explain it and resolve it, not keep asking for verifications or changing dates as if it were normal.
I demand a serious and definitive response, along with the immediate payment of the requested withdrawal. Otherwise, I will escalate this complaint through the appropriate channels and make it public so that others are warned and do not have to go through the same situation.
I sincerely hope they take responsibility and resolve this issue once and for all, because so far the experience has been completely disappointing and unreliable.
Automatic translation:
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your recent communication with the casino, showing your efforts to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
