HomeComplaintsAwintura Casino - Player's payment has been delayed.

Awintura Casino - Player's payment has been delayed.

Opened
Current status

Waiting for player to reply

6d 22h 33m 15s

Awintura Casino
Safety Index:Very high

Case summary

The player from Chile has not received his payment after several days of waiting and expresses frustration.

Public
Public
10 hours ago
esTranslationgb

It's been several days and I still haven't received my payment, it's getting out of hand. This casino is definitely not worth mentioning, they're a bunch of scammers.

Automatic translation:
Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

  • Could you please advise when exactly you requested this withdrawal?
  • Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina


Pancora has 6d 22h 33m 15s to reply

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