The player from Chile had not received his payment after several days of waiting and expressed frustration. The Complaints Team informed him that withdrawals could take up to 14 days to process and requested details about his withdrawal request and previous successful withdrawals. After extending the response time by 7 days, the player failed to reply to further inquiries. Consequently, the complaint was closed due to lack of communication.
Awintura Casino - Player's payment has been delayed.
Closed
Our verdict
Player stopped responding
Amount: $430,000 CLP
Awintura Casino
Safety Index 9.8 Very highCase summary
Discussion
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2 months ago
Translation
It's been several days and I still haven't received my payment, it's getting out of hand. This casino is definitely not worth mentioning, they're a bunch of scammers.
Automatic translation:
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Dear Pancora,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
