The player from Chile activated a bonus with 40 free spins on Sweet Bonanza Dice, but when attempting to claim them, the game is reported as not found on the casino's website.
Awintura Casino - Player cannot access bonus spins.
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Current status
Waiting for player to reply
4d 1h 1m 10s
Awintura Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
4 days ago
Translation
Hello, today I activated a bonus which had 40 free spins on Sweet Bonanza Dice, but when I tried to claim them to play, the page said that the game could not be found.
Automatic translation:
Public
Public
3 days ago
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Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Awintura Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Could you please share a screenshot or any marketing material with the bonus offer you activated?
- Have you contacted casino support and asked for assistance?
- Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
