AvoCasino - Player's withdrawal request is delayed.

Hello team,

I write a complaint for Avocasino, I been waiting for my first pay out since 14 march. My account is verified. Its been now more then 5 weeks, i contacted multiple times and email them. I get no response back on my emails and in Livechat they talk to me and help me. With always the same response ..

Hussein, I'm very sorry your withdrawal request took longer than expected. I've forwarded your request to the responsible department to investigate the cause and expedite processing. We'll notify you by email as soon as we receive a response. We apologize for the inconvenience.

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Dear Hus777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please clarify whether this section might cause the delay?
• When was the last time you received an update from support regarding the delayed payout?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas