AvoCasino - Player's withdrawal request is delayed.

Hello team,

I write a complaint for Avocasino, I been waiting for my first pay out since 14 march. My account is verified. Its been now more then 5 weeks, i contacted multiple times and email them. I get no response back on my emails and in Livechat they talk to me and help me. With always the same response ..

Hussein, I'm very sorry your withdrawal request took longer than expected. I've forwarded your request to the responsible department to investigate the cause and expedite processing. We'll notify you by email as soon as we receive a response. We apologize for the inconvenience.

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Dear Hus777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please clarify whether this section might cause the delay?
• When was the last time you received an update from support regarding the delayed payout?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thanks for the help, I will answer the questions.

• Have you made any successful withdrawals from the casino in the past?

No, this is my first withdraw

• Have you accumulated your winnings with the help of a bonus?

Yes, I used a 100 procent deposit bonus and completed the wagering.

• Could you please clarify whether this section might cause the delay? 

Thats section is for verify email, I try it couple times but did not receive the email. I contacted the LiveChat and they say is ok, it not matter for the withdraw. They told me my account is fully verified and the responsible department is taking care of my withdraw.

• When was the last time you received an update from support regarding the delayed payout?

I contacted them yesterday while I was making the complaint here, to get this message what i have gotten for 6 times now. I contacted them everyweek 1 time.

Hussein, I'm very sorry your withdrawal request took longer than expected. I've forwarded your request to the responsible department to investigate the cause and expedite processing. We'll notify you by email as soon as we receive a response. We apologize for the inconvenience.

Dear Hus777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Hus777,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear AvoCasino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, to update the case. I just received today my pay out after 2 months waiting... So i think Avocasino seen this case. I make now my second withdraw 5000 nok, please keep this case open until ik get that payment and i have my money out.

Thanks

Dear CasinoGuru team,

thank you for bringing our attention to this matter. Clients withdrawal request has been processed and his new request is still in processing. Thanks!

Hello,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation that all funds have been received.