AussieBT Casino - Player’s winnings have been confiscated and account closed.

I am submitting a complaint against AussieBet regarding the confiscation of my winnings totaling $31,000 AUD and the closure of my account without valid justification.

I deposited and played using only my own funds. I did not accept or use any bonuses at any time, so no bonus terms or wagering requirements apply to my gameplay.

I successfully withdrew $4,000 AUD prior to this issue, which confirms that my account was verified and that my gameplay was previously considered acceptable by the casino.

On the same day, I continued playing using the same betting patterns and within all stated limits. I did not engage in any unusual, irregular, or prohibited betting strategies. My bets were consistent and normal.

I later reached a balance of approximately $31,000 AUD. When I attempted to withdraw, I was informed of a daily withdrawal limit of $3,000 AUD, which I respected.

Shortly after, without any warning, my account was suddenly restricted. Within minutes, I received a message stating that my entire balance had been forfeited due to "suspicious betting activity," and my account was deactivated.

The casino has failed to provide:

- Any clear explanation of what rule I allegedly violated

- Any evidence of "suspicious betting activity"

- Any prior warning or opportunity to address the issue

- Any request for verification before taking this action

This situation is highly concerning because:

- My account had already been used successfully for withdrawals

- My betting behavior remained consistent throughout

- No bonus was used that could justify confiscation under bonus abuse rules

I have contacted the casino requesting clarification and evidence, but I have not received any meaningful response.

I am fully willing to cooperate and provide any verification required.

I respectfully request that Casino Guru assist in:

1. Obtaining a clear and detailed explanation from the casino

2. Reviewing whether the confiscation of my winnings was justified

3. Helping to resolve this matter and recover my rightful winnings

I believe this action is unfair and lacks transparency, and I am seeking a fair resolution.

Thank you for your assistance.

I have many many screenshots for proof won't let me add to this complaint

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Dear Beliza90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the confiscation of your winnings and the closure of your account with AussieBet.

To better understand your situation and address your concerns effectively, I would like to ask you a few questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please provide the date when your account was restricted?
• Can you confirm whether you submitted verification documents to the casino before this issue occurred?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear Petronela,

Thank you for your response and for assisting with my complaint.

I was playing on the Jili platform through AussieBet, mainly slot games. I never placed unusually large bets — my bets were typically between $20 and $40.

I initially won approximately AUD $9,000 and successfully withdrew $6,000. Due to the casino’s withdrawal limit of $3,000 per 24 hours, I continued playing while waiting to withdraw the remaining balance.

During this time, I played two slot games and increased my balance to approximately AUD $31,000. As soon as the withdrawal window reset (midnight), I submitted a withdrawal request for this amount.

Shortly after, my account was suddenly restricted. I saw a message stating that my entire balance would be forfeited and only my original deposit would be returned. My account was then deactivated.

I was not provided with any specific explanation, evidence, or details of any rule violation. My account had already been verified, and I did not use any bonuses.

I have screenshots of my winnings and activity and am happy to provide them if needed.

I strongly believe this action is unfair, as I played normally and within the rules.

Please let me know if you require any additional information.

I urgently would love some of my funds asap. If possible thanks so much

Kind regards

Bianca

Loud please help

?

Afternoon

I'm just hoping you have some sort of update or direction for me at the moment.

Thanks

Ho can someone please contact me asap thankw

Is anyone able to help me claim some of my money back at least I've just been abandoned by everyone

I've emailed several times with evidence please this needs to be dealt with

Dear Beliza90,

Thank you for your reply and for providing the previous details.

• Could you please provide your bet and game history?
• Additionally, could you share any further communication you have had with the casino? This may include screenshots, emails, or chat records. You can send all documents to me at petra.h@casino.guru or upload your screenshots directly to the thread.

Please note that this is not a live chat, so there is no need to repeatedly request our intervention. We currently have hundreds of active complaints, and although we do our best, it is not possible to respond immediately to all messages. We have up to 7 days to respond to each complaint and will get back to you as soon as possible.

Thank you for your patience and understanding.

So I have emailed everything I pretty much have for evidence I want the casino company to at least show proof of evidence but they refuse

I will never get my winnings back will I

Can you please explain to me if I am at least in the right spot for help to get my funds back from them

Can someone please give me some sort of idea what is going to happen or have I just been robbed completely

Dear Beliza90,

Please note that this is not a live chat, so there is no need to repeatedly request our intervention. We currently handle hundreds of active complaints, and although we always do our best, it is not possible to respond immediately to every message. We have up to 7 days to reply to each complaint, but we always aim to get back to you as soon as possible, so we kindly ask for your patience and understanding.

With that being said, thank you for your cooperation and for providing all the necessary information so far. I truly appreciate the time and effort you’ve taken to share the details of your case.

At this stage, your complaint will now move to the next phase of our process and will be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case moving forward.

For now, no further action is required from you. Your Resolver will contact you through this thread if any additional details are needed, so you can rest assured that your case is in capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Ok thank you sorry I understand your busy I just felt I had no one else to help me and started to panic it's just so much money thank you for your help roughly do you think I have a chance I did nothing wrong by them thanks

Hi Beliza90,

thank you for your detailed explanation regarding your case.

I would like to inform you that I also attempted to contact the casino via live chat in order to obtain their position and request their participation in the complaint thread. However, I was only able to communicate with the same live chat agent ("Liza"), and my request for escalation to a relevant department was not fulfilled. The communication remained limited to live chat only, and the session was later disconnected before any further clarification or supporting evidence could be obtained.

In addition, based on the available information, the casino does not appear to provide a direct email support channel for complaint escalation, which significantly limits formal communication outside of live chat.

At this stage, there is no additional evidence or clarification provided by the casino beyond their general statements in the complaint thread, and no further documentation has been made available through alternative support channels.

As the casino has not provided further cooperation or any additional supporting evidence, I am now closing this complaint based on the information currently available.

Before the complaint is closed, please let me know if you have any final comments or additional information you would like to add.

I can't believe this I'm so upset

Hi Beliza90,

thank you for your message.

I understand this is a very frustrating outcome, especially given the amount of money involved and the lack of clear communication from the casino side.

At this stage, I have not been able to obtain any additional explanation or supporting evidence from the casino beyond their general statement, despite attempting to reach them through available support channels. Because of this lack of cooperation and absence of verifiable documentation, I am closing the complaint as unresolved.

Please note that an unresolved outcome does not mean your claim is considered invalid, it simply reflects that the casino did not provide sufficient cooperation or evidence for the case to be properly assessed.

This outcome will also negatively affect the casino’s trust rating on our platform, as unresolved complaints and lack of cooperation are taken into account in our evaluation process.

If the casino responds later or if you receive any new information, feel free to reopen the complaint and I will reassess the situation.

Thank you for your cooperation throughout the process, and I’m sorry I couldn’t bring a more positive resolution in this case.