AussieBT Casino - Player’s winnings have been confiscated and account closed.

I am submitting a complaint against AussieBet regarding the confiscation of my winnings totaling $31,000 AUD and the closure of my account without valid justification.

I deposited and played using only my own funds. I did not accept or use any bonuses at any time, so no bonus terms or wagering requirements apply to my gameplay.

I successfully withdrew $4,000 AUD prior to this issue, which confirms that my account was verified and that my gameplay was previously considered acceptable by the casino.

On the same day, I continued playing using the same betting patterns and within all stated limits. I did not engage in any unusual, irregular, or prohibited betting strategies. My bets were consistent and normal.

I later reached a balance of approximately $31,000 AUD. When I attempted to withdraw, I was informed of a daily withdrawal limit of $3,000 AUD, which I respected.

Shortly after, without any warning, my account was suddenly restricted. Within minutes, I received a message stating that my entire balance had been forfeited due to "suspicious betting activity," and my account was deactivated.

The casino has failed to provide:

- Any clear explanation of what rule I allegedly violated

- Any evidence of "suspicious betting activity"

- Any prior warning or opportunity to address the issue

- Any request for verification before taking this action

This situation is highly concerning because:

- My account had already been used successfully for withdrawals

- My betting behavior remained consistent throughout

- No bonus was used that could justify confiscation under bonus abuse rules

I have contacted the casino requesting clarification and evidence, but I have not received any meaningful response.

I am fully willing to cooperate and provide any verification required.

I respectfully request that Casino Guru assist in:

1. Obtaining a clear and detailed explanation from the casino

2. Reviewing whether the confiscation of my winnings was justified

3. Helping to resolve this matter and recover my rightful winnings

I believe this action is unfair and lacks transparency, and I am seeking a fair resolution.

Thank you for your assistance.

I have many many screenshots for proof won't let me add to this complaint

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Dear Beliza90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the confiscation of your winnings and the closure of your account with AussieBet.

To better understand your situation and address your concerns effectively, I would like to ask you a few questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please provide the date when your account was restricted?
• Can you confirm whether you submitted verification documents to the casino before this issue occurred?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra