The player from Finland requested a withdrawal two weeks ago but receives the same response each time she inquires about it, leading to a lack of progress on her request.
AuraKasino Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 23h 20m 59s
AuraKasino Casino
Safety Index 6.2 Below averageCase summary
Discussion
Public
Public
16 hours ago
Translation
I keep getting the same answer when I ask about withdrawal, the matter just doesn't progress.
Automatic translation:
Public
Public
39 minutes ago
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Public
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39 minutes ago
Dear minde68,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
