AuraKasino Casino - Player's withdrawal is delayed.

I keep getting the same answer when I ask about withdrawal, the matter just doesn't progress.

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Dear minde68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello

I sent Veronika an e-mail about discussions with Aura Casino.

Minna H.

Thank you for your emails. I have reviewed the correspondence you provided, and I have a few additional questions I'd like to ask.

• First of all, which identity documents have you submitted to the casino so far as part of the KYC verification process? Please specify when exactly you submitted these documents and whether any of them have been reviewed and approved by the casino's relevant department.
• Could you also kindly specify which types of games you played to accumulate the winnings you have been trying to withdraw?
• Did you accumulate your winnings with or without an active bonus?

Hello minde68,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru