Asino Casino - Player's withdrawal is delayed and support is unresponsive.

Honestly I have not had massive issues withdrawing from here the two times I have so far BUT! This week has me quiet pissed off. Last time I withdrew I had it cancelled as I had a new card I used, do I sent it off for verification and withdrew again 2 days later I got my money. The withdrawal times are what really let this place down and I end up playing somewhere its same day. Bit ots good for bonuses and fair RTP with good games options, but the bonus games excluded are my favourites and annoying. This withdrawal $400 days later pending. They again cancelled and asked for the same card to verify and I had to again do another withdrawal after they approved it AGAIN!! Then I do the withdrawal and 2 days later here we are still waiting, I check my account and now my phone number the same one I verified when I registered is now showing verify, the code sent for the verification doesnt work and to top it off support is no where to be seen or respond in 24 hours. Its 2 days and mt withdrawal still at pending, still no support and no one answering.

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Dear mscalinfornia85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

I have checked the casino and their live chat support (not a chat bot) is working. Please contact live chat to sort out the problem with your phone verification.

Bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Jean

Hey, DO BIT PKAY HERE AUSTRALIAN PLAYERS. I OFFICIALLY WITH COMPLETELY AVIOD THIS AOTE. REJECTED TWICE AND OUT OF $400 I ENDED UP WITH $150 AND NOW TOLD A WEEK LATER I GO TO THE END OF THE QUEUE AND HAVE TO WAIT ANOTHER 72 HOURS AFTER TO GET YHE MONEY I WITHDREW LADT SUNDAY 21/06. I WILL POST EVERY WHERE USE A SITE THAT PAYS SAME DAY. IBE THAT DOEDNT TRY YO TAKE YOUR WINNINGS FOR ANYTHING THEY CAN AND MALE YOU WAIT A WEEK TO GETS WHATS LEFT. AVIOD AVUOD AVIOD

Thank you for the update. I understand how frustrating this situation must be, particularly after your withdrawal was cancelled multiple times, additional verification was requested, and you experienced further delays.

Before we proceed, could you please provide us with an update on your case? Has your remaining withdrawal been processed, or are you still waiting?

Additionally, I would appreciate it if you could clarify what you meant by the statement, "Out of $400 I ended up with $150." Did you mean that part of your balance was played after the withdrawal was cancelled, or was there another reason why only $150 remained available for withdrawal? Understanding this will help us assess the situation more accurately.

I look forward to your update.

Dear mscalinfornia85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru