Asino Casino - Player's winnings are alleged to be confiscated.

I was playing on Asino casino on the 23 April 2025 on a game called 4 bonuses bonanza where I was winning and got up to around $43 000. I then lost some and came to$40560.99 when all of a sudden it froze with a insufficient funds screen came up in the middle of the game. I have screenshots of me winning this amount and some as I was winning up to this amount. I have other evidence to prove that I won this amount and evidence to say the altered the amounts. I have contacted them several times regarding this and it is not resolved

Dear johnstondaniel83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you only experienced this once with one specific game?
• Could you please advise if these bets and their results have been recorded in your game history?

Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Kristina yes this has only happened once in this casino.The results and bets were not recorded in the game history. But neither was me actually playing that game. It was on the game history on the casino site but it wasn't on the betting history that they sent through to me. Also if I played all the way from my deposit for 45 min to get to the $40560.99 roughly how is that possible.

Thank you for your reply, johnstondaniel83. Can you please forward me the game history, together with any relevant communication between you and the casino? My email address is [email protected].Thank you in advance.

Dear Johnstondaniel83,

Thank you for bringing this matter to our attention! We have carefully reviewed your case and would like to provide a detailed response to help clear up any misunderstandings.

First of all, we would like to note that we thoroughly checked your betting history for April 23rd, 2025. According to our system, the maximum win amount on that day was 1,285.60 AUD in the game 4 Bonuses Bonanza - Plinko Spin, and the highest balance recorded was 3,709.27 AUD. This amount was successfully used by you to continue playing.

Our team submitted a request and provided you with the official betting history, which is accurate and reflects the data from our system. The amount shown in the screenshot you shared was not recorded in our system.

Nevertheless, we have also submitted a request to the game provider to further investigate the matter, and we will share their response with you as soon as we receive it.

If you have any additional questions, we’ll be happy to assist.

Best regards,

Asino Casino

Hi Kristina I have emailed U the information U requested thanks

Asino casino, well if Ur saying that Ur score shows one thing and mine shows something completely different with proof and seeing it's Ur casino therefore it's Ur error, then I'm waiting for my money thanks. U can say urs is this amount,but mine the person betting was showing what I was playing and betting too so where r my winnings thanks

And no Asino casino if Ur saying that urs reflects what was showing up on my screen then Ur wrong. I gambled my money on Ur casino and played on the screen I was watching of Ur casino. I was just too quick and got all the data I needed to prove it before the error occured and my funds were taken.

Hello everyone,

Thank you both for your replies.

johnstondaniel83, thank you for your email and for providing the requested gameplay details.

After a thorough review of the information you submitted, we found no indication of any unfair activity. The gameplay reveals a mix of higher and lower winning bets, but no trace of the winnings you mentioned here, and the transaction history shows no irregularities or suspicious results.

Unfortunately, we are unable to investigate this matter further under these circumstances. I recommend you wait until the casino informs you about the results of the game provider's investigation to have the full conclusion to this case.

As a result, this complaint will now be marked as closed. I regret that we could not assist you more on this occasion. Please do not hesitate to contact us if you encounter issues with this or any other casino in the future—we will be happy to try and help.

Thank you for your understanding.

Best regards,

Kristina

Casino.Guru