The player from Australia deposited 50 AUD, which has been deducted from her account, but the casino informs her that it may take 7 days for the funds to be credited to her. She is uncertain about the next steps to take.
Asino Casino - Player is facing a delayed deposit issue.
Opened
Current status
Waiting for player to reply
28d 4h 8m 28s
Asino Casino
Safety Index 8.0 HighCase summary
Discussion
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3 days ago
Hello . Ive deposited 50 bucks its left my account. Yet the casino tell me it can take 7 days to land in my account. What kind of joke is that
Not sure what to do now.
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2 days ago
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2 days ago
Dear Kaotica,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
