Aphrodite Casino - Player’s account is closed and winnings confiscated.

Bonjour

Title: Account closed without explanation and winnings confiscated (€280)

Casino: Aphrodite Casino

Amount in dispute: €280

Description:

Hello,

I would like to file a complaint against Aphrodite Casino regarding the closure of my account and confiscation of my winnings.

Here are the facts:

- I deposited €20 and received a 100% bonus (€20)

- The wagering requirement was x1, so I completed the required €40 in bets

- I played with low stakes (around €0.10 per bet)

- My account was fully verified (KYC completed)

- My balance reached approximately €280

After that, my account was suddenly closed without prior warning.

I contacted support and received the following response:

They claim I violated their Terms and Conditions, but they did not specify:

- which exact rule I allegedly broke

- nor provide any evidence

They only refunded my initial deposit (€20) and confiscated my winnings (€260).

I believe:

- I respected all bonus conditions

- I did not use any prohibited strategy

- I played with very low stakes

- I did not create multiple accounts

This decision appears unjustified and lacks transparency.

I kindly request:

- a clear explanation with the exact clause I allegedly violated

- or the payment of my remaining balance (€260)

I am willing to cooperate fully and provide any necessary information.

Thank you for your assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Which games did you play while your bonus was active?
• Kindly forward me the email you received from the casino after your account was closed at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika