Anadol24 Casino - Player’s account is deactivated after deposit.

This casino is a shame, and thank goodness it was only €100. It turns out I'm registering, but when I enter my GMX email, the system tells me it's invalid. So I mention it in the chat, and they tell me to enter a Gmail email. I enter it, and it says "Registration successful." Confirm your email. I go to Gmail and confirm my email. I tell the chat agent, and they tell me I can now deposit and start playing.

I make a €100 deposit, which the casino's payment processor also charges me €101.84. So far, everything's fine, but to my surprise, when I go to play, a message pops up saying "Your account has been deactivated."

They don't solve anything in the chat and I've lost €100 without playing, so I think this is a real scam and I'm writing this review so that no one deposits in this casino without being sure, otherwise the same thing would happen to them as to me.

If my account has been deactivated, why do they let me deposit and after I have made the deposit they say it is deactivated?

By the way, the wagering requirement without using a bonus is x2 when in 95% of casinos it is x1, that is, you have to bet once before withdrawing the deposit, but in this casino it is twice.

On Friday the 23rd, they asked me for the IBAN for my account to return the €100. I sent it to them, and today, Monday, they said they paid me by card. What's the deal? And why are they asking for the IBAN?

I believe they have not returned my money and if I do not receive it tomorrow I will file a complaint as Gu has advised me.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Anadol24 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about your account being blocked? Did the casino provide any explanation, or did it cite any rules?
• Have you deposited using a bank card?
• Could you please share with me your communication with the casino regarding the account closure and the refund? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas: I'll answer your questions.

-I found out about the block because when I made a deposit of €100 and went to start playing, it turned out that it wouldn't let me and said "account deactivated," when they should have said that before making the deposit. Right? That would be legal.

-The explanation they give me is that I am self-excluded, but if I am self-excluded, how do they let me register?

-The system wouldn't let me log in to the chat with my GMX email, so the chat agent told me to log in with another Gmail email when she already knew my ID and should have warned me that I couldn't play at that casino. Anyway, this is the first time I've logged into that casino, which means if I'm self-excluded, it will be at another casino in the group.

-Now I'll send you what you asked for: emails from the casino to me. I'll send it to your email, Tomas.

thank you

Tomas: I just got the money.

I have been paid the €100 deposit and the €1.84 fee they charged me when I deposited.

Many thanks to Guru.

Case solved

Dear berjoto,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Toma

Casino.Guru