Amonbet Casino - Player's withdrawal has been confiscated.

They gave me a Cashback of 14 euros after a lot of play I made it 1500 which I requested for withdrawal and I had another 300 with which I continued playing. They canceled my withdrawal and charged me a total of 143 euros and sent me an email that this was the maximum cash out. But I never saw such a condition for Cashback anywhere.

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Dear Neli7700,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked bonus policy, and this is what I found:

1.7. Cashback is a bonus unless otherwise specified. Any rules that apply to bonuses in general apply to cashback bonuses as well.

1.8. The maximum withdrawal limit from no deposit free spins is 50 EUR or its equivalent. The maximum withdrawal from a no deposit bonus is limited to x10 the bonus amount unless otherwise stated in the bonus offer. An exception can be made for loyal players, and in case of winning, the maximum win amount can be increased. To request a withdrawal, you must fully verify your account and make a minimum deposit.

The maximum withdrawal is limited to 10x the bonus amount, unless otherwise stated in the bonus offer. This means that the maximum withdrawal is calculated as the bonus amount received multiplied by a coefficient of 10 (x10 by default). The maximum withdrawal from deposit Free Spins cannot exceed 10x the bonus amount received from the Free Spins play.

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider an imposed win limit to be unfair and predatory only when applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Jean

rolled over this bonus multiple times. My account balance reached 1800, and since the funds remained there, I believed I had met the 50x wagering requirement and that this was now my real balance. However, the funds were removed only when I requested a withdrawal and the system reviewed it. Why doesn't your casino operate like others, where the real balance is credited immediately upon completing the wagering? This prevents players from being misled. Otherwise, I could be playing for two days, only to have my money confiscated when I try to withdraw. I feel deceived. To make matters worse, I later noticed on the page that the maximum withdrawal for cashback is 1000. Finding this out after my money was taken made me feel even more cheated."

I am writing to formally protest the removal of 1,800 EUR from my account balance. This action is completely unacceptable and directly violates your own terms and conditions.

Please look at the attached screenshot of your cashback rules:

1. Rule 8 clearly states: "There is no wagering requirement." This means the money was real cash from the very beginning. Your support cannot claim that I failed to "wagering" or "roll over" a bonus when your own rules say there is NO such requirement.

2. Rule 9 states: "Maximum cashback amount: €/£ 1,000." This limits the initial cashback bonus credited, NOT the winnings generated from playing with it. There is absolutely no mention of a "Maximum Withdrawal" limit on winnings.

You allowed me to play for two days, and the moment I requested a withdrawal, you confiscated my money. This is deceptive and unfair.

I demand that you review my account immediately and restore my 1,800 EUR balance so I can withdraw it. If this is not resolved, I will take this case directly to your licensing authority and expose this on major gambling dispute forums

 wanted to add that I got confused when writing—it wasn't two days, but a whole day of playing

Dear Support Team,

I am writing to dispute the confiscation of €1,800 from my balance, which was accumulated from my Weekly VIP Slot Cashback.

According to the specific promotional Terms and Conditions for the "Weekly VIP Slot Cashback" (as shown in the attached screenshots image.png, image_2.png, and image_3.png):

 Rule 5 clearly outlines the "Maximum bonus amount" that can be received (ranging from €500 up to €2,500 depending on the deposit tier).

 Rule 9 states that the cashback has to be wagered x7.

Crucially, there is absolutely no mention of a "Maximum Win Limit" or "Maximum Withdrawal Limit" after the wagering requirements are completed within these rules. The terms only specify a limit on the bonus received, not on the winnings derived from it.

Since I successfully completed the x7 wagering requirement within the specified timeframe, the funds became real money, and the confiscation of my €1,800 is unjustified based on the promo terms provided.

Could you please clarify exactly which clause in the terms you are relying on to confiscate these winnings? If you are referring to the General Bonus Terms, please provide a direct link and quote the exact rule, as it contradicts the clarity of this specific VIP offer.

I look forward to your swift response and the restoration of my funds.

Dear Neli7700,

Thank you for providing the additional information and screenshots. We understand why this situation feels frustrating, especially after seeing your balance increase significantly during gameplay.

After carefully reviewing your explanation, we would like to clarify how cashback bonuses generally work in this case. Although cashback is calculated from your previous week's gaming activity, it is still treated as a bonus unless the promotion specifically states otherwise. The amount of cashback you received (€14) was determined by the casino based on the ratio of your deposits and withdrawals during the qualifying period. While the promotion mentions a maximum cashback amount, this refers to the maximum bonus that can be awarded to eligible players, not the amount every player will receive. As you mentioned yourself, the maximum cashback is €1,000, but the actual cashback credited depends on each player's qualifying activity.

Regarding the withdrawal, the applicable restriction is found in the casino's General Bonus Terms, which state that cashback bonuses are subject to the general bonus rules.

These rules limit the maximum cashout from bonus funds to 10 times (https://www.amonbet86.com/bonus-terms-and-conditions) the bonus amount unless the promotion explicitly states otherwise. Since your cashback was €14, the maximum amount that could be withdrawn from winnings generated from that bonus was €140 (the casino credited €143 in your case, which is slightly above this limit).

We appreciate that this may not have been immediately obvious from the cashback promotion itself. However, as the promotion specifies that cashback is considered a bonus, the general bonus terms apply unless expressly overridden by the promotional terms. Based on the information available, we do not find sufficient grounds to conclude that the casino incorrectly applied its published bonus rules in this instance. We will close this complaint as unjustified.

Thank you for your understanding.

Best regards,

Jean