The player from Germany faced a cancellation of his 476 euro withdrawal, with the casino stating that the bonus winnings had reached the maximum limit. He wanted his deposited funds returned, arguing that the remaining amount he had played with should not be lost. The complaint was marked as resolved after the player confirmed the issue had been addressed.
Amonbet Casino - Player’s withdrawal has been confiscated.
Resolved
Our verdict
Case closed
Amount: €476
Amonbet Casino
Safety Index:Very lowCase summary
Discussion
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3 weeks ago
Translation
Hello, My withdrawal of 476 euros was cancelled. I played through the bonus and received 86 euros, and the rest of my deposit money was withdrawn. I was told, "We must inform you that the bonus you played with has reached the maximum winning amount. I can only withdraw 100 euros, and the rest of the amount I deposited was lost." This is not right. Let me return the money I deposited and played with before.
Automatic translation:
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amonbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please specify how much you deposited in order to activate the bonus?
- How much was the casino's bonus contribution?
- Could you please share a screenshot of the bonus you activated and played?
- Send the information to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear koselapavlo,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
