Amonbet Casino - Player's winnings have been confiscated.

Describe My Problem

I deposited €20 on Amonbet and began playing blackjack. Without any clear notification, the casino activated a bonus on my account. I was never shown a pop-up, confirmation box, or warning that a bonus was active or that special rules applied.

After playing blackjack and then slots, I increased my balance to approximately €450. When I attempted to withdraw €440, the casino confiscated my entire balance and reset it to €20. Their justification was that I had violated a "maximum €5 bet" rule that applies while a bonus is active.

The issue is that this rule was impossible to follow and not transparently communicated:

The blackjack table had a minimum bet of €5, meaning it was impossible to stay below the €5 max-bet limit while the bonus was active.

The casino’s system allowed bets above €5 without any warnings, pop-ups, or restrictions, even though those bets supposedly void all winnings.

There was no clear indication that a bonus was active at the time I started playing.

The casino confiscated the entire balance, including winnings that clearly came from standard gameplay, not bonus abuse.

Support admitted that their games "cannot distinguish bonus money from real money," yet they still punish the player after the fact.

This is an example of unfair and predatory bonus enforcement. The casino allowed me to play normally, placed me in a situation where I could not follow the rules, did not warn me, and then used the rule to justify seizing all winnings.

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Dear cucumberrick,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Amonbet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide a link for the bonus in question?
• When have you realized you were playing with bonus, please?
• How long have you been a player at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Katarina,

Thanks for your prompt response and assistance with this complaint. I am happy to provide the necessary information to clarify the situation.

Here are the answers to your questions:

1. Link for the bonus in question?

The bonus in question appears to be the "First Deposit Bonus" outlined in their Bonus Terms & Conditions (Clause 3), which is triggered by a €20 minimum deposit.

T&C Page Link: https://www.amonbet.com/bonus-terms-and-conditions

I did not actively claim the bonus via the required promotional code ("AMON," as stated in Clause 3) and it appears to have been applied automatically upon my first deposit of €20.

2. When have you realized you were playing with bonus?

I was not notified that a bonus was active, but I did notice the change in my available funds a while after starting my first session of Blackjack. I deposited €20, and upon placing a number of bets, I observed the total balance displayed was higher than the €20 deposit. This indicated that a bonus had been credited.

Crucially, however, my assumption (based on Term 2.3) was that I was still playing with my Real Money first.

Amonbet’s Term 2.3 states: "You start playing for real money first, then for bonus money..."

Therefore, even with the knowledge that a bonus balance was present on the account, I proceeded with the understanding that my bets were being funded exclusively by the initial €20 Real Money deposit. This means the bonus restrictions (including the max €5 bet rule in Clause 2.2) were not applicable until the €20 Real Money was exhausted, which never occurred due to my winnings.

3. How long have you been a player at this casino?

I am a new player. The deposit (€20) and subsequent gameplay occurred on [26th of November and November 27, 2025].

Summary of the Core Dispute (Breach of Contract)

The casino's decision to confiscate my winnings derived from my Real Money balance violates their own published terms (Clause 2.3). The restrictions they applied only apply while wagering bonus funds, a phase I never entered.

Thank you again for your time and effort in reviewing this case.

Dear cucumberrick,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Done! all relevent screenshots and conversations are sent to your email.

Thanks!

Dear cucumberrick,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Katarina

Hello there,

Thank you cucumberrick for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Amonbet Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

Thanks a lot Katarina and Peter! really appreciate it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter