Amonbet Casino - Player's winnings are delayed.

Dear Casino Guru team,

I have been waiting since October 20th for my €400 tournament prize from Amonbet ("Money Paradise" tournament).

Despite multiple assurances from their support (Freya, Leon, Harley, Nabi, etc.), the funds have not been credited.

I have issued a formal notice of dispute via chat on October 27th, which they acknowledged in writing.

As of today, the prize has not been paid.

Attached are screenshots of the conversations and my account balance.

Thank you for your help in mediating this issue.

Best regards,

Dusan ****

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account verified?
• Is the prize you are meant to receive directly withdrawable, without any additional wagering requirements?
• Have you made any previous withdrawals from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dusan17,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas