The player from Spain encountered a problem with a deposit that had been deducted from his bank 48 hours prior, but had not been credited to his casino account. Despite receiving the welcome bonus, he sent 8 emails to the casino without receiving a response. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to their inquiries, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Amonbet Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €25
Amonbet Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
4 months ago
Translation
Deposit deducted from my bank 48 hours ago.
No response from the casino
8 emails sent.
I must say that I did receive the welcome bonus in my account, but the balance was not credited.
Automatic translation:
Public
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amonbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share evidence regarding the status of your deposit as it appears on the casino's website?
- Could you please share a payment receipt from your bank or wallet?
- Could you please share with me your communication with the casino regarding the issue? Were you able to reach to the casino's live chat for assistance?
- Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Dear Jesusmndez,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
