Amonbet Casino - Player’s account closure request is ignored.

This casino site will not close my account ive asked them over and over ive told them i have a gambling problem and all they do is ofter bonuses and say just take time out i don't want time out i want it closed! Full stop but keep saying the same thing its been months now im trying to get myself sorted and I've blocked all gambling but this site is the only one that wont close and its so tempting to play i just want it closed

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Amonbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you first request to have your account closed?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila