Amonbet Casino - Player’s account closure request is delayed.

Complaint:

Hello,

I am requesting assistance with closing my Amonbet account. The email associated with my account is ***************@gmail.com.

For the past week, I have repeatedly asked Amonbet to permanently close my account, but they have not done so.

Here is what I have tried:

I attempted to close the account through the website — the option does not work.

Their support chat refuses to explain how to close it and does not process the request.

I tried calling their support phone number several times, but no one answers.

I no longer have access to the account because I blocked it, so I cannot view my username, but the account is still active on their system.

Despite several attempts, Amonbet has provided no solution and will not confirm account closure.

I am asking Casino.Guru to please contact Amonbet on my behalf and help enforce my request for permanent account closure.

Thank you for your assistance.

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Stay safe.

Dear Billy98656,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is katarina.d@casino.guru.

Thank you very much in advance.

Best regards,

Katarina

Dear Billy98656,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru