The player from the Netherlands had requested the closure of his casino account since May 17, but the casino continued to refuse his request. He wanted his account closed and his winnings returned. The Complaints Team attempted to assist by requesting further information and communication from the player to clarify the situation. However, due to the player's lack of response to inquiries and reminders, the complaint was closed without resolution. The player was informed that he could reopen the complaint if he decided to resume communication.
Amonbet Casino - Player's account closure is being delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,000
Amonbet Casino
Safety Index 2.5 Very lowCase summary
Discussion
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1 month ago
Hi there,
Since 17-05 I am asking to close my account. They still say no please stay switch your
mind etc. Now I played in that time but wanted it to be closed. So I want my account to be closed and my money back.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the entire email threads with your account closure requests, along with the casino's responses? My email address is veronika.f@casino.guru.
- Have you specified the reason why you want to close your account?
- Have you passed the full KYC verification at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Dear Dimi3m,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
