Amonbet Casino - Player's account blocking request is ignored.

They won’t block my account I am not even exaggerating when I say I have asked over 30 times and they won’t do it I have attached a small fraction of email chain

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Dear Kckckckckckckc222,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Dear Kckckckckckckc222,

Thank you for your email.

Unfortunately, I regret to inform you that, since this casino has 25+ complaints already closed under our "No Reaction Policy", we are forced to close your complaint as Unresolved.

This outcome will negatively affect the overall rating and Safety Index of the casino, as unresolved complaints are taken into account in our evaluation. I understand that this is not a satisfactory resolution to your personal situation; however, the decrease in rating caused by unresolved complaints can sometimes prompt a casino to change its approach in the future.

Regrettably, it appears to be a recurring practice of Amonbet Casino to ignore our mediation attempts entirely. We have made multiple efforts to contact the casino by email, live chat, and through affiliate representatives, without receiving any response. Unfortunately, as the number of complaints has grown, all attempts to resolve issues through direct communication have failed.

For this reason, we must strongly recommend staying away from this casino, as we are currently unable to mediate or enforce any resolution with an operator that does not cooperate in any form. Should the casino decide to respond at a later stage, this complaint can be reopened at any time.

I truly wish I could offer a more direct solution in your case. Please know that your complaint and the information you provided have contributed to our overall assessment of the casino and may help protect other players in the future.

Kind regards,

Veronika

Casino Guru

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