The player from the United Kingdom faced difficulties closing her casino account, as the casino refused to process her request. The Complaints Team attempted to gather more information from her regarding the account closure but received no response. Consequently, the complaint was closed due to the lack of communication from her side, although she retained the option to reopen the complaint in the future.
Amonbet Casino - Player is unable to close her account.
Closed
Our verdict
Player stopped responding
Amount: ??
Amonbet Casino
Safety Index 2.2 Very lowCase summary
Discussion
Public
Public
8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amonbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- What is the reason why you wish to close your account?
- What reason have you given to the casino for account closure?
- Is your account in the casino verified?
- Have you unsubscribed from the casino's marketing communication?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
8 months ago
Dear Dorothy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
