The player from Peru was unable to withdraw his winnings from Amerio.bet Casino due to an internal server error that had persisted for several months. Despite his account being fully verified, the casino's responses did not resolve the issue, and he sought assistance to retrieve his funds. The Complaints Team attempted to engage the casino for a resolution but faced repeated failures in communication. As the casino operated without a valid license and lacked an ADR service, the complaint was marked as "unresolved," with the hope that this might prompt a change in the casino's approach.
Amerio Casino - Player’s withdrawal is delayed due to server issues.
Unresolved
Our verdict
No reaction
Black points: 137
Amount: 158 USD₮
Amerio Casino
Safety Index 3.5 LowCase summary
Discussion
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9 months ago
Translation
Hello, I'm writing to you because I'm having trouble withdrawing my money from this casino.
Amerio.bet Casino only offers withdrawals in USDT TRC-20 or USDT-ERC20 currencies.
The problem is that when I enter the amount I want to withdraw and press the "Withdraw Money" option, I get a message that says: "There was an internal server error."
This problem, at least on my account, has been going on for several months, and when I've tried to contact the casino, they only tell me that they are working to solve the problem and will get in touch with me, but after more than 2 months, there is no solution to this problem.
I hope you can help me get the casino to pay out my winnings. My account is fully verified.
Thank you so much.
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9 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please post a screenshot of the error message that appears here in this thread?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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9 months ago
TranslationThank you for your response
Have you made any successful withdrawals before?
No, I've never made a withdrawal before, I've only been using that website for a couple of months.
Could you post a screenshot of the error message that appears here in this thread?
Did you accumulate your winnings with or without an active bonus?
I earned my winnings without any bonuses. I've never used a bonus on any gaming site.
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9 months ago
Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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9 months ago
TranslationHere I leave you the last two messages that support sent me.
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9 months ago
Thank you very much for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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9 months ago
Dear DiegoVB,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Amerio Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
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9 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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8 months ago
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Jana
