The player from Mexico had requested a withdrawal that was denied three times over the previous two weeks, with the casino stating that the issue was under review but providing no further information. He felt frustrated by the lack of communication and delays regarding his earnings. The Complaints Team intervened, which led to the player's withdrawal being successfully processed by the casino. The player confirmed receipt of his winnings, and the issue was marked as resolved.
Amerio Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: Mex$2,700
Amerio Casino
Safety Index:LowCase summary
Discussion
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7 months ago
Translation
My withdrawal has been denied three times now. They tell me the issue is under review. They don't give me any information about the case. 48 hours pass and they tell me to make another request and wait another 48 hours. And as of now, they haven't withdrawn my earnings. They haven't given me any reason why they're doing this to me. There's no way they'll give me my earnings. I need help, please.
Automatic translation:
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7 months ago
Dear vista760,
Thank you very much for submitting your complaint. I’m sorry to hear about the problems you are experiencing with your withdrawal.
To better understand the situation and assist you further, could you please provide answers to the following questions?
- Have you selected the same payment method for your withdrawals as you used for depositing?
- Have you made any successful withdrawals from this casino before?
- Did you meet all of the casino's terms and conditions for making a withdrawal?
- Did you accumulate your winnings with or without a bonus?
- What types of games did you play? Were they slots, live casino games, or did you bet on sports?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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7 months ago
Translation
No, because it only offers two ways to withdraw via TRC20 or ERC20. I deposit via SPEI, but the platform doesn't offer withdrawals via SPEI.
Yes, I previously withdrew a few times via trc20 which is via crypto.
Yes, I complied with all the casino terms.
played with real money and another part won a tournament.
I like pure casino slots, slot machines.
I hope to see your questions answered. Thank you very much for your support. Sincerely, Miguel Angel Pimentel, Morelia.
Automatic translation:
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7 months ago
Dear vista760,
We’re happy to inform you that your withdrawal has been successfully processed. Thank you for your patience and trust in our platform.
Best regards, the Amerio Team
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7 months ago
Thank you, dear Amerio Casino representative, for reaching out to us and providing us with an update regarding the player's case.
Dear vista760,
Can you confirm that you received your winnings? Please let me know if we can consider your issue resolved.
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7 months ago
Translation
Thank you very much for everything. I have already received my payment. I thank you all for your support.
Automatic translation:
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6 months ago
Dear vista760,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
