Amerio Casino - Player's winnings are being delayed.

Hello, I am very unhappy and dissatisfied with the withdrawal procedure from the amerio.life casino (Amerio.bet/Amerio Casino).

I've had a lot of trouble getting my winnings approved, and the amount is rarely processed. Often it falls into pending status and is canceled by returning the money to the account and asking to review the requirements.

It's happened that I've deposited without a bonus, played 20 times what I deposited, withdrawn part of it and continued playing, and the rest was confiscated as it was clean winnings without a bonus.

Today I'm PALADIO level and I've been playing for more than 5 days and trying to withdraw.

Cirlei C*** #70507722

Dear bila021171,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Has your withdrawal been pending for 5 days? Or are your withdrawal requests being repeatedly canceled?

Have you made any successful withdrawals before? 

I will be patiently waiting for your reply.

Best regards,

Kristina

Hello noble Kristina, I've had several cancellations, I always get the same answer when I contact online support: they were undergoing maintenance and I could now request a new withdrawal, (it may be that a new withdrawal method has appeared) I'm sticking with the method I've always used. There have been times when I've made a profit without using bonuses. I withdrew part of it and the rest I kept playing without activating new promotions and it was even confiscated.

The casino is nice, I've played a lot, but there's no point in winning and not being able to withdraw. If this detail is adjusted for immediate withdrawal as well as deposit this will be by far one of the best casinos of the moment, but at the moment they are leaving something to be desired in the withdrawal process. 48 hours and they cancel.

The good thing is that the money is coming back into the account, so I end up playing as one of the goals is to increase my vip level. But lately I've been wasting a lot of time and losing confidence.

Dear Player bila021171. Thank you for being with us. Your funds were canceled automatically by the payment system due to a technical error on the part of the payment provider. According to the provider now this problem is fixed and you can apply for withdrawal of your funds.

Regards, Amerio team.

Hi, Unfortunately it didn't work out, I've already had two more withdrawals refused, it's the same as the 500brl they gave me for the 10 thousand they took from me claiming error that I had to lose everything just gave error. I should have abandoned that time they confiscated my ten thousand BRL, after that victory I never had a good victory again, the balance rises a little after that only down the ladder. That time I was fine and didn't want to lose it, so I left it at that. But today I see that those victories that you took away from me had a big impact on my trajectory after those great victories. This is very wrong, they don't want to pay high amounts, they block the account, claim payment error without justification, say they will pay back without requirement 500 BRL of the 10000 withdrawn, (it doesn't even pay the deposits), and I couldn't withdraw. They mess with the cashier without leaving details of the destination. In month 7 my confiscated money disappeared without a trace as if it had been transferred to me. This amount should have been marked as confiscated, there's something strange about confiscating winnings. Green marks approved the amounts that were confiscated from the gaming account.

Attached are photos of the two cases.

Payment denied after ok given here.

This casino would have been resolved, but the 500 they gave me I was never able to withdraw, I asked several times, spoke to online support and the same situation happened as is happening now.

the 500 brl and the 9050 brl are confiscated balances. My requests in this image started at 480 denied, those approved in this image I don't know the destination was confiscated balance.

Hi, now after 4 more denied attempts I ended up playing and reset my balance, unfortunately after several ok's I couldn't withdraw the winnings from the 100BRL deposit. It happened just like the 500.00 BRL I won in exchange for the 10,050.00 BRL that were confiscated (in exchange for the "mistakes") and I would be free to do whatever I wanted.

I apologize, but I don't understand your last message. Do I understand correctly that you currently don't have any remaining funds in your casino account?

Dear bila021171,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I've reset the balance. I deposited it now it's ok

bila021171, do I understand correctly that the issue has been resolved?

Dear bila021171,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.