Amerio Casino - Player's tournament winnings have not been credited.

once again im having issues with this casino , I won a tournament prize of 700 and then i contact customer service i wait the 48 hrs and then they tell me that my prize has been credited but i checked and it was not credited and usually they send me an emeil that im a tournament winner but not this time . i then contact customer service and they say that they can assist me anymore on this case and cut the conversation there i have all the proof and i folled al the tournament rules.

Dear vista760,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Amerio Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please describe what kind of tournament have you participated in?
• Could you please share more details about the terms and conditions of this tournament?
• Have you ever participated in similar tournaments?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear vista760,

Thank you for your message. Our whole team is already scrutinizing your situation. We regret the inconvenience and apologize for the incorrect communication from the support.

We would like to assure you that if your win in the tournament is confirmed and all the rules are followed, the prize will definitely be credited. Additional verification of your case is currently underway. Please wait - we will contact you shortly with a final decision.

Thank you for your patience and understanding.

Regards, Amerio team.

Dear vista760,

Our team can safely say that your winnings have been credited.

Thank you for contacting us and thank you for being with us.

Thank you for your patience and understanding.

Regards, Amerio team.

Thank you very much. I received it now. I'm just waiting for my withdrawal because it was denied again, but they told me they would resolve it as soon as possible. Same as the last withdrawal. I hope you can help me with that.

solved, thank you very much casino guru

Dear vista760.

Thank you very much for your feedback! We are glad that the problem has been resolved.

Thank you for your patience and understanding.

If you need additional assistance, we are always ready to help you!

Regards, Amerio team

Dear Amerio Casino,

thank you for your prompt help with this complaint.

Dear vista760,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru