The player from Nova Scotia had requested a withdrawal of €1,900 but was only allowed to withdraw €1,000 and had been waiting for a month for the funds. She expressed concerns about the casino being a scam and was considering pursuing the matter. The Complaints Team attempted to gather more information by asking the player about her withdrawal history, KYC verification, and use of bonuses. However, due to the player's lack of response to multiple inquiries and reminders, the complaint was closed without resolution. The player was informed that she could reopen the complaint in the future if she chose to resume communication.
Alvynn Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: C$1,000
Alvynn Casino
Safety Index 6.6 Fresh casinoCase summary
Discussion
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3 weeks ago
Simply did a withdrawal of the max amount as I won 1900 but would only allow 1000. I have been waiting all this time. I know now that they are a scam.... just wondering if I could actually pursue this.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Nsgurl,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear Nsgurl,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
