AllySpin Casino - Withdrawal of player's winnings has been delayed.

I have won a large amount at your casino and requested withdrawals starting from [insert specific date]. As of now, I have three active withdrawal requests, all submitted 24 hours apart, as required by your withdrawal policy.

However, no action has been taken to process my withdrawals, and I have not received any updates regarding the status of my funds. I have tried contacting your live chat, but it seems that all responses are automated, and I have not been able to speak to a real support agent.

Also, I have not been asked for any account verification or KYC documents, which makes the delay even more concerning.

Your website clearly states that withdrawals are processed within 3 business days, but this timeframe has already passed.

I kindly ask you to assist me and process my withdrawals as soon as possible. I would appreciate a clear update on the status of my funds.

Dear Pitdim69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Pitdim69,

Thank you for reaching out to us.

We apologize for the delay and for the inconvenience, that might have caused.

We are working with the relevant department to process your request in a timely manner.

As soon as we have an update we will let you know.

Best regards,

AllySpin Casino Team

I hope this is not an automated response like what usually happens with emails and the online chat! Unfortunately, quite some time has passed and I still haven’t seen my withdrawals. Your casino’s policy states that withdrawals are processed within 3 business days.

No action from the casino yet! This is actually the first time this has happened to me.

Dear Pitdim69,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The takeover has not taken place. Nothing has happened.

Dear Pitdim69,

Your account needs to be verified for the withdrawals to be completed and receive your funds.

We have sent you an email regarding the necessary documents needed.

Once we have them, your account will be verified and you will receive your funds.

Thank you in advance!

Best regards,

AllySpin Casino Team

I sent you all the necessary documents.

Dear Pitdim69, kindly update us on any further developments.

Dear Pitdim69,

We have received the documents and they were approved.

We are still missing one document which was requested via email.

Once we have that one as well, your account will be verified and you will receive your funds.

Thank you in advance!

Best regards,

AllySpin Casino Team

I have sent you all the necessary documents. Still nothing.

I sent it to you on your page. In the document upload.

They haven't passed the identification yet.

Dear Pitdim69,

We have received the document and the relevant team is processing it at the moment.

Once we have an update, we will let you know.

Best regards,

AllySpin Casino Team

now it tells me that my account does not need verification. I really don't know what's going on. My withdrawal has been pending since 5/28

Dear Pitdim69, kindly update us on any further developments.

Dear Pitdim69,

We are happy to inform you that your account has been successfully verified.

Since the account is now verified you should expect the completion of your withdrawals, already one of the delayed withdrawals has been completed, keep in mind that the funds might need a few more days to appear in your bank account, but that is subject to your bank's standards.

If you have any further questions, please let us know.

Best regards,

AllySpin Casino Team

Dear Pitdim69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pitdim69,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika