The player from Germany requested multiple withdrawals totaling €1,500 two weeks ago after winning €5,000 but has faced delays despite the casino's policy stating withdrawals should be processed within three days. After losing a significant amount, he expresses frustration with the casino's lack of support and warns others against it.
AllySpin Casino - Player's withdrawals are delayed and unprocessed.
Opened
Current status
Waiting for player to reply
5d 15h 51m 42s
AllySpin Casino
Safety Index 8.4 HighCase summary
Discussion
Public
Public
4 days ago
Translation
On the night of July 3rd/4th, I won €5,000 and requested the first three withdrawals of €500 each. (The maximum withdrawal is €500, which should already raise suspicion.) Since then, nothing has happened, and despite contacting support multiple times, I'm being given the runaround. According to the terms and conditions, withdrawals are processed within three days, but they drag it out until you gamble away the money. Yesterday, I lost the €3,500 I couldn't withdraw, and they know exactly how vulnerable we players are. As of now, I still have €1,500 left, and I won't touch it. I strongly advise everyone to stay away from this casino. It's completely untrustworthy and fake. I have to admit, it's my own fault; I'll never see the €500 I deposited again.
Automatic translation:
Public
Public
yesterday
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Public
Public
yesterday
Dear Thoomy92,
Thank you very much for submitting your complaint. I am sorry to hear about the difficulties you have experienced with your withdrawals.
Please allow me to ask you a few questions so I can better understand the current situation:
- Could you please confirm whether you currently have any pending withdrawal requests?
- Could you please confirm whether your account has been fully verified (KYC)?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
