The player from Germany requested multiple withdrawals totaling €1,500 two weeks earlier after winning €5,000 but had faced delays despite the casino's policy stating that withdrawals should be processed within three days. After losing a significant amount, he expressed frustration with the casino's lack of support and warned others against it. We asked him to confirm whether any withdrawals were still pending, whether his account was fully KYC verified, and whether he had made successful withdrawals before, but he did not reply. Due to his lack of response, we were unable to continue the investigation and the complaint was closed for now.
AllySpin Casino - Player's withdrawals are delayed and unprocessed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
AllySpin Casino
Safety Index 8.4 HighCase summary
Discussion
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3 weeks ago
Translation
On the night of July 3rd/4th, I won €5,000 and requested the first three withdrawals of €500 each. (The maximum withdrawal is €500, which should already raise suspicion.) Since then, nothing has happened, and despite contacting support multiple times, I'm being given the runaround. According to the terms and conditions, withdrawals are processed within three days, but they drag it out until you gamble away the money. Yesterday, I lost the €3,500 I couldn't withdraw, and they know exactly how vulnerable we players are. As of now, I still have €1,500 left, and I won't touch it. I strongly advise everyone to stay away from this casino. It's completely untrustworthy and fake. I have to admit, it's my own fault; I'll never see the €500 I deposited again.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Thoomy92,
Thank you very much for submitting your complaint. I am sorry to hear about the difficulties you have experienced with your withdrawals.
Please allow me to ask you a few questions so I can better understand the current situation:
- Could you please confirm whether you currently have any pending withdrawal requests?
- Could you please confirm whether your account has been fully verified (KYC)?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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2 weeks ago
Dear Thoomy92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
