AllySpin Casino - Player’s withdrawals are delayed.

Hi! I won about €3000 on free spins and wagered it properly! Then the problems started when I requested withdrawals! I submitted all the documents they requested properly. After that, they rejected my withdrawals several times and the process always started from the beginning. On 12.6 they finally paid one €500 withdrawal but I haven't received the remaining €1500 and €980 is still in my game account. My last withdrawal was on 13.6, so it's been a week now and they promise processing within 0-3 business days, so this doesn't happen either! They always just tell me that it's being processed and they apologize for the delays.

Dear Petteri72,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello! I received a €500 withdrawal from that casino yesterday and now I'm waiting for the rest of the money, but it will definitely be next week as the weekend is coming up.

Thank you for the update.

Could you please specify how many pending withdrawal requests are currently in your account and in what amounts?

Hi! I am happy to announce that my last withdrawal came to my account today😃! So for me, the matter is resolved👍

Dear Petteri72,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru