The player from Germany is facing repeated cancellation of his withdrawal requests from Allyspin, despite using the same method as his deposits and adhering to the €800 daily limit for withdrawals. He experiences difficulties with customer support as the chat keeps crashing, preventing him from resolving the issue.
AllySpin Casino - Player's withdrawal requests are being canceled.
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Current status
Waiting for player to reply
5d 22h 58m 16s
AllySpin Casino
Safety Index 8.5 HighCase summary
Discussion
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2 days ago
Translation
Hello dear CasinoGuru team. I have the following problem. I deposited a lot of money at Allyspin and won some. I wanted to withdraw it, and from level 3 onwards, you can withdraw €800 per day. So I tried to withdraw €800, but I keep getting an email saying the withdrawal has been canceled. This happens every time I try to withdraw. I'm using the same method I used to deposit. The money is credited back to my player account. Support isn't helping me because it keeps crashing and I get kicked out of the chats. I'll gladly attach screenshots.
Automatic translation:
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1 hour ago
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1 hour ago
Dear Peppino0511,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.
- Could you please confirm if your account is fully verified?
- When did you register your account?
- Have you accumulated your winnings with or without an active bonus?
- Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
