AllySpin Casino - Player's withdrawal is delayed without payment proof.

Ich habe am 30.01.2026 eine Auszahlung in Höhe von 300 € beantragt.

Der Status ist seitdem als „abgeschlossen" markiert.

Meine Bank hat schriftlich bestätigt, dass keine Zahlung eingegangen ist.

Seit über 14 Tagen erhalte ich vom Live-Support lediglich die Information, dass meine Anfrage „an das zuständige Team weitergeleitet" wurde.

Eine SEPA-Referenz oder ein konkretes Überweisungsdatum wurde mir bisher nicht mitgeteilt.

Ich bitte um Klärung, entweder durch erneute Auszahlung oder durch Vorlage eines gültigen Zahlungsnachweises.

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Dear Harrypotter,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hallo,

ja ich habe bereits öfters ausgezahlt.

müsste alles verifiziert sein da ich ja schon oft ausgezahlt habe

keinen Bonus aktiv

Thank you for your reply, Harrypotter. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?

Hallo, meine letzte auszalung war am 30.01.26 und immer die gleiche Auszahlungsmethode also Überweisung.

Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Das geld kam auch auf meinem konto an aber das andere ist genau so als abgeschlossen eingetragen und kommt aber nicht an.

Hello Harrypotter,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru