AllySpin Casino - Player's withdrawal is delayed.

Good day,

I completed my verification over 10 days ago.

Nothing has happened since then, no payout is possible. Support is just stalling.

The original bank statement was rejected multiple times, even though it contained all the required information. On the fifth attempt, the same bank statement was finally accepted; since then, there has been no progress.

I am requesting help because the casino is doing everything possible to delay the payment indefinitely.

Regards

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Dear JulianP,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm which other verification documents you have already submitted and when?
• Can you confirm if there have been any updates on your verification status since the acceptance of your bank statement?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra