The player from Hungary requested assistance with a withdrawal of 19,000 HUF from AllySpin Casino, which had been stuck in "Under Review" status for 14 days after he submitted the request on August 19, 2026. Despite confirming that his account was in good standing and that no pending verification requests existed, there had been no progress after he reached out to customer support multiple times. We asked for clarification about his previous withdrawals, the games played, and whether the winnings were accumulated with or without a bonus. The complaint was then marked as resolved by the player, so we closed the case as resolved.
AllySpin Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 19,000 Ft
AllySpin Casino
Safety Index 8.4 HighCase summary
Discussion
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
Hello Veronika,
Thank you for taking on my case. Here are the answers to your questions:
Previous withdrawals: Yes, I have successfully made several withdrawals from this casino in the past.
Games played: Slots (specifically games from 3 Oaks, Playson, and TaDa Gaming).
Bonus usage: I accumulated these winnings without using any bonus, using real money only.
Please let me know if you need any further details or screenshots.
Best regards,
Péter
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear KOLESZBOSS,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
