HomeComplaintsAllySpin Casino - Player's withdrawal is delayed.

AllySpin Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for Casino Guru to reply

6d 23h 15m 48s

AllySpin Casino
Safety Index 8.4 High

Case summary

The player from Hungary requests assistance with a withdrawal of 19,000 HUF from AllySpin Casino, which has been stuck in "Under Review" status for 14 days after submitting the request on August 19, 2026. Despite confirming that his account is in good standing and no pending verification requests exist, there has been no progress after reaching out to customer support multiple times.

Written by Veronika
Complaint Resolution Center Deputy Team Lead
Submitted: 02 Sep 2026
Private
Private
3 hours ago
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Public
Public
49 minutes ago

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Public
Public
49 minutes ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Have you made any successful withdrawals from this casino before?
  • What types of games did you play to accumulate the winnings you've been trying to withdraw?
  • Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Waiting for approval
Waiting for approval
44 minutes ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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