The player from Germany had a withdrawal request pending for three weeks from Allyspin, where he won €20,000 and had a remaining balance of €9,500. Despite successfully verifying his identity multiple times, he had not received any funds since his last withdrawal request on March 21, 2025, and was seeking his remaining money. The issue remained unresolved as the player did not respond to requests for additional information from the Complaints Team, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future.
AllySpin Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €9,500
AllySpin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
11 months ago
Translation
Good day ,
After I created a profile at Allyspin, I won and had a sum of €20,000 in my account. Since then, I have requested withdrawals and we ended up with a remaining balance of €9,500.
In the meantime, I had to verify my identity repeatedly on the Allyspin website, which I did flawlessly. Since my last withdrawal request on March 21, 2025, I haven't received any money, with the live chat saying they weren't getting any information from the accounting department.
So I would like to get my remaining money.
Automatic translation:
Public
Public
11 months ago
Dear Darek88,
Thank you very much for submitting your complaint.
I’m sorry to hear about the difficulties you’re experiencing with your withdrawal from AllySpin.
To better understand your situation and proceed with the case, could you please provide the following information:
- Have you received any email confirmation or updates from AllySpin regarding your last withdrawal request made on March 21, 2025?
- Could you let us know how many withdrawal requests were successfully paid out before this remaining €9,500 balance?
- What exactly did the casino request during the repeated identity verifications? Were there any issues raised, or was everything accepted?
- Have you received any written communication from the casino regarding the current status of your account or withdrawal?
If you have any emails, screenshots of your conversations with the live chat, or any verification requests or confirmations, please feel free to forward them to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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11 months ago
Dear Darek88,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
