AllySpin Casino - Player's withdrawal has been delayed.

AllySpin casino is delaying my payment of 1500 euros. These are three withdrawal requests of 500 euros each. The dates of the withdrawal requests are 13/07/2025, 15/07/2025, 16/07/2025

To all my letters about the reason for the delay in the payment of funds, the AllySpin casino answers the same thing.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

1 - yes, I have successfully withdrawn money from this casino several times

2 - I did not pass the verification. Because they did not ask me for any documents. In the "verification" section it is written that "verification is not required"

3 - yes. I received the bonus and successfully wagered the required wager on the deposit + bonus. And only after that I processed the withdrawal of funds

Tomas Complaint Specialist how is our business going? Have you forgotten about me?

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear MARKKKK,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an AllySpin Casino representative to join this conversation and participate in resolving this complaint.

Dear AllySpin Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear MARKKKK,

Our sincere apologies for your experience.

Your request has been forwarded to the appropriate department.

We will inform you as soon as we have further information.

Thank you,

AllySpin Team

Dear AllySpin Casino,

Thank you for your response and the information you have provided.

Please keep us updated regarding the matter.

I'll be awaiting your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MARKKKK,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan