AllySpin Casino - Player’s withdrawal has been delayed.

Dear Casino Guru team,

I submitted three withdrawal requests at AllySpin Casino on April 28, April 29, and May 1, 2025 – each for €500 – totaling €1,500.

All three withdrawals are still pending despite repeated contact with customer support via live chat and email. The replies I receive are always generic and repetitive: they claim my withdrawals are being processed or delayed due to "many requests", but I have not received any clear updates or timeframes.

A support agent even stated that I will definitely receive the money, but nothing has happened since. I also still have €1,100 in my account balance that I cannot withdraw because the daily withdrawal limit (3 × €500) is already reached.

My account is fully active, and all deposits were made via credit card. I have not received any request for verification, nor any indication that my account is under review. I am growing extremely concerned.

I kindly request your assistance in helping me receive my rightful winnings. I have all supporting evidence (screenshots, payment records, chat logs) ready and will provide them upon request.

Thank you for your help!

Dear Jonah48,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Jonah48,

Thank you for your inquiry.

Regarding your pending withdrawal requests, they have been forwarded to the appropriate department for processing as soon as possible.

However, upon reviewing your account information, we have observed that you have submitted multiple withdrawal requests in May, which you subsequently canceled prior to their completion.

Please be advised that withdrawal requests generally require a minimum of three business days to process, starting from the day following the request or the day of the last processed withdrawal. It is essential to note that this timeframe excludes Saturdays, Sundays, and holidays.

Additionally, we would like to recommend that you refrain from canceling withdrawal requests, as this will necessitate the initiation of the process anew.

We trust that this information provides clarity regarding your situation.

Kind regards,

AllySpin Casino Team

Dear Jonah48,

We wish to inform you that pending withdrawal requests have been successfully completed, and there are currently no pending payouts awaiting processing in your account.

Additionally, please be advised that should you choose to cancel an existing pending withdrawal, the processing time for the withdrawal will reset.

We sincerely apologize for any inconvenience that may have arisen due to the delay.

Kind regards,

AllySpin Casino Team

Dear Jonah48,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jonah48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.