The player from Italy requested withdrawals totaling €1,500 on July 27th, 28th, and 29th, but had not received any funds as of August 10th. Despite contacting customer service, he was informed of ongoing delays and was starting to feel suspicious about the situation. We asked for clarification about his previous withdrawals, KYC status, and any active bonuses, and the complaint was then marked as resolved by the player. The case was then closed as resolved after his confirmation.
AllySpin Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
AllySpin Casino
Safety Index 8.4 HighCase summary
Discussion
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3 weeks ago
Translation
Hi, on July 26th I won €1,500. On July 27th I made my first withdrawal request for €500, followed by two more requests on July 28th and 29th for €500 each. Today, it's August 10th, and I still haven't received any funds. I contacted their customer service, and they keep saying there are delays and not to worry, but unfortunately, I'm starting to get suspicious. What can I do?
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Wladi17,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you sucesfully withdrawn funds from this casino before?
- Could you please confirm whether you have successfully completed the KYC verification process?
- Did you used any casino bonuses or you have currently any active bonus?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Wladi17,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
