AllySpin Casino - Player’s withdrawal has been delayed.

I'm having trouble withdrawing my money. I submitted it on March 13th and still haven't received anything. My withdrawal limit is 2000 PLN ~ $500, and I have 61,000 PLN to withdraw, so withdrawing this amount will take forever. I'm hoping for some help from you guys; I'm starting to lose hope.

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Dear kamixszef,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello, the casino just paid me 2,000 PLN yesterday after 17 days. I have 59,000 PLN left to withdraw, and I feel like it's taking forever because of their limits.

1. They paid out one 2,000 PLN after 17 days and another one about a month ago.

2. They didn't ask me for KYC confirmation. I asked several times if I needed to verify myself, and they said no.

3. I haven't activated any bonuses with them.

Hello kamixszef,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply, kamixszef. Could you please advise if you used the same withdrawal method in the past?

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Yes i only use same method to withdraw its crypto in Litecoin.

I try many times contact tha casino the chat they respond like bots, the same messages all the time, copy and paste

Now im waiting 16 days for payout

Dear kamixszef,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear kamixszef,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from AllySpin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear AllySpin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear all,

Thank you for contacting us.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

AllySpin Casino

Hello everyone,

Dear AllySpin Casino, thank you for your response. We will await your next update once the review with the relevant department is completed.

Thank you for your cooperation.

Dear all,

Thank you for the patience.

We kindly inform you that your withdrawal is successfully completed regarding the newest withdrawals they will be proceeded soon.

Kind regards,

AllySpin Casino

Hello everyone,

thank you, AllySpin Casino, for your update and for confirming that the withdrawal has been successfully processed. Your cooperation is appreciated.

Dear kamixszef,

according to the casino’s latest response, your withdrawal has been completed, and the remaining requests should be processed soon.

Please keep me regularly updated about any changes in your account balance and let me know once you receive the funds.

To help avoid potential issues such as cancellations, I would recommend requesting withdrawals in line with the casino’s limits, for example, submitting one withdrawal per day (around €500 daily). Also, please keep in mind that the casino’s monthly withdrawal limit is €7,000.

You generally have up to 2 weeks to respond in this complaint, but if you notice any issues, delays, or if the limits are not being respected, feel free to update me sooner so we can address it promptly.

Thank you for your cooperation.

Hello, I'll describe the current situation.

So far, I've been paid out PLN 24,000 ~ $6,000.

I still have PLN 30,000 ~ $7,000 left to withdraw.

Sometimes, withdrawals are processed faster, and other times I have to wait 14 days.

Can I leave my complaint open until the casino pays me the full amount of my winnings?

Hello kamixszef,

thank you for the detailed update, I really appreciate how clearly you described the current situation and payment progress. I will keep the complaint open for now and continue monitoring the case until everything is fully paid out. I’m satisfied with the update you provided, and I’ll be waiting for your next one once the remaining withdrawals are processed.

As you mentioned, delays of up to around 2 weeks can sometimes happen in processing, but if anything takes longer than that or if any new issues appear, please let me know immediately so I can step in again.

Dear all,

Thank you for the patience.

We kindly inform you that the last 3 withdrawals 6,000 PLN is cancelled by the player.At this time, there are no other withdrawal requests or related transactions associated with your account. Additionally, your current account balance is €0, as the remaining funds were used during gameplay.

Kind regards,

AllySpin Casino

Dear kamixszef,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru