The player from Poland requested a withdrawal of 61,000 PLN two weeks ago on March 13th but has not received any funds yet. With a withdrawal limit of 2,000 PLN, the process is taking an excessive amount of time, leading to frustration.
AllySpin Casino - Player’s withdrawal has been delayed.
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Current status
Waiting for player to reply
6d 22h 17m 34s
AllySpin Casino
Safety Index:Very highCase summary
Discussion
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2 days ago
I'm having trouble withdrawing my money. I submitted it on March 13th and still haven't received anything. My withdrawal limit is 2000 PLN ~ $500, and I have 61,000 PLN to withdraw, so withdrawing this amount will take forever. I'm hoping for some help from you guys; I'm starting to lose hope.
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1 hour ago
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1 hour ago
Dear kamixszef,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
